1. How do I report a maintenance issue?


- You can report issues via phone, email, or through our website portal. All requests are logged and responded to within our standard response timeframes.

 

2. What types of property maintenance services do you offer?


-We provide a comprehensive range of services, including routine inspections, preventative maintenance, cleaning, wall and ceiling repairs, and more.

 

3. How do you ensure quality control on maintenance and repair work?


-Our Site Supervisors work closely with Operations Management to oversee service quality, ensuring all tasks meet our high standards and do not disrupt building operations.

 

4. What is the process for scheduling maintenance or repair services?


-Services are scheduled based on mutual agreement. We maintain a service calendar to ensure timely and efficient completion of all scheduled tasks.

 

5. How is pricing determined for maintenance and repair services?


-Pricing depends on the type of service, materials required, labor involved, and frequency. We provide clear and detailed quotes before any work begins.

 

6. Will I receive reports or documentation after services are completed?


-Yes, we provide detailed service reports outlining completed tasks, any issues identified, and recommendations for follow-up actions if needed.

 

7. Are materials and supplies included in your service?


-Standard materials may be included, depending on the service agreement. For larger repairs or specialized items, a separate estimate will be provided.